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Goods must be returned to us within 30 days from receipt.We will provide you with a Returns Number and a Returns Form to include with your parcel. When you receive your goods, please check them carefully and notify us within 14 days of receipt should they prove unsuitable in anyway.

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We want you to feel you can make a purchase with confidence knowing that we will happily accept a return and give you a full refund if it’s not right for you. We appreciate that ironmongery, can involve style and design decisions as well as many practical considerations. At this point delivery charges will be removed. You are able to collect your order from our premises by choosing the relevant option at the checkout. Our couriers deliver between 08:00 at 17:00 Monday to Friday. You can also change this delivery window, pick up the parcel from an approved point or specify delivery to a neighbour. Our courier will send updates on your delivery via text/email, including a date/time window for delivery. You will also receive an email when your order has been dispatched.Īny orders sent using our courier service can be tracked online using the tracking number you will receive. You will receive an email to confirm we have received your order and that your payment has been accepted. We will send you a notification email when your order has been dispatched with an expected delivery date depending on which service you have selected.ĭuring extremely busy periods dispatch times may increase by up to one day. "In Stock" means the product is carried in stock at TBKS or at works. Please bear in mind our stated lead times when placing your order. This excludes Weekends and Public Holidays. Any orders placed after that time will be processed on the next available working day.

Our aim is to dispatch all orders placed before 2pm within 2 working days. Please note that customs policies vary widely from country to country and we recommend you contact your local customs office for further information. You must meet any additional charges for customs clearance. You, the Customer, may have to pay import duties and taxes, which are levied once a shipment reaches your country. We will attempt to find the most economical method to deliver the goods in a safe and secure manner. We will obtain a quote and be in touch to discuss the delivery price and take payment.Īll international deliveries will be charged at cost.

Flush bolt bifold door deadlock lever action how to#

How To Order : To obtain a quote for international delivery, place your order as usual and click 'Request a quote' at checkout. Where we can reduce the cost we will refund the difference to you. Where we can reduce the cost we will refund the difference to you.įor European Union: Depending upon the weight and size of your parcel we will choose the most cost effective method of shipping. Please note: we are not able to offer product guarantees, however we will replace any product which breaks or fails within 12 months from purchase date.Mainland UK Delivery Rates Delivery Optionįor Scottish Highlands & Islands, including Northern Ireland and Channel Islands: Depending upon the weight and size of your parcel we will choose the most cost effective method of shipping.

Please place a new order for your preferred item.

You will be refunded for any returned items once received.

For orders that are faulty/damaged upon arrival, please send photo to: For any items you would like to exchange please return as per the above instructions.

We can only process refunds for undamaged, resellable items.

Important: please ensure products are carefully packaged and re-boxed to prevent any damage in transit.

Flush bolt bifold door deadlock lever action free#

We are not able to offer free returns unless you have received an incorrect item.

You will be issued a refund as soon as we receive your returned items.

Please include a printed copy of your order confirmation email or a note with your name and address.

Returns are accepted within 60 days of purchase.

Please send all returns to: Suffolk Latch Company, Unit B Bridewell Works, Clare, Suffolk, CO10 8QD *UK Mainland excludes: Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles Orders £60 & OverĮxcludes orders placed from 1pm Thursday to Sunday We advise all customers to wait until an order is delivered before booking tradespeople. Orders received after 1pm Monday - 1pm Thursday will be dispatched the next working day. Business working days are Monday-Friday (excluding bank holidays). Prices are for UK mainland only* Restrictions & exclusions apply to certain destinations.